Refund & Cancellation Policy
THE CONFLUENCE · Last updated: 19 August 2026
This policy governs all payments made to IQuest Solutions Private Limited through our website and payment partner, Razorpay. All fees are in Indian Rupees (INR).
Membership fees
Joining fee. Payable on admission. If your application is declined, any joining fee collected in advance is refunded in full, automatically, within 7 business days. Once admission is confirmed and access to the member network is provisioned, the joining fee is non-refundable, as network access and admission processing (verification, references, committee review) are completed at that point.
Annual fee. Covers a 12-month membership period. You may cancel within 14 days of first payment or renewal for a full refund of the annual fee, provided cancellation is requested before substantial use of member benefits in that period (attending a paid event, for example, is substantial use). After the 14-day window, annual fees for the current period are non-refundable, but you may cancel renewal at any time — cancellation stops future billing and your membership runs to the end of the paid period.
Renewal reminders. We notify you at least 30 days before any renewal falls due. Nothing renews silently.
Event fees
Where an event carries a fee: cancellation 7 or more days before the event — full refund; 2–6 days before — 50% refund; less than 48 hours before, or no-show — no refund, as venue commitments are locked. If we cancel or materially reschedule an event, you receive a full refund of the event fee, regardless of timing.
Expulsion and resignation
If membership is terminated by us for breach of the Terms of Service or Code of Conduct, fees already paid are forfeited to the extent permitted by law. If you resign voluntarily, no refund is due for the current period, but no further fees will be charged.
How refunds are processed
Approved refunds are processed to the original payment method via Razorpay within 7–10 business days of approval. Depending on your bank or card issuer, the credit may take additional time to appear in your statement. We do not issue cash refunds or refunds to third-party accounts.
Failed or duplicate payments
If money was debited but your payment shows as failed, it is typically auto-reversed by the bank within 5–7 business days. Duplicate payments, once verified, are refunded in full. Write to us with the transaction reference and we will resolve it with Razorpay.
How to request a refund or cancellation
Email support@confluence.ind.in from your registered email address with your membership number (e.g. TC-0001) and transaction reference. We acknowledge within 2 business days and resolve within 7.
Nothing in this policy limits your non-waivable rights under Indian consumer protection law.